How many machines can I install my copy of Unity on?Įvery paid commercial Unity license allows one person to use Unity on two machines that they have exclusive use of. This process is only available for purchased licenses. The Support Team can return your license manually if you provide the above information however, it can take some time. The order or invoice number used to make the purchase. The (local network) name of the machine that died. The serial number you were using on the machine. If you still can’t return your license, email and explain your situation. If you have licenses activated on other computers, you need to re-activate them later. If you want to return all activations in one action, select Disable all activations. Select the activation you want to deactivate, then select Remove selected activations. Select My Account > My Seats in the side menu.ģ. You can’t return your license by using the Unity Hub because you can’t access your computerĢ. If you encounter any error codes or other problems while returning your license, they might be caused by the following: Issue: If you are still having problems logging in, contact with returning licenses You can also receive failed login or activation errors if you or your build server exceed the login rate limit, which is 10 logins per minute. To reset your password, go to I forgot my password. Passwords are case sensitive, so make sure you enter them exactly as registered. Make sure you enter your details correctly. If you get this message but you think it’s an error, you can always return all licenses at once, and then reactivate each machine as needed. If you fail to return the license, the Unity license server sees a request from another machine and informs you that you have reached your activation limit for the license. You must also return your license before you make any hardware changes or OS changes to your machine. You must return your license before you switch machines. Return your license if you no longer need it for a specific machine. See the Unity Cloud System Status Page for status updates on all Unity servers. See this Unity Knowledge Base article: I Have Just Updated/Installed A New Operating System. Major operating system changes or updates might affect your machine’s ID, which might cause your license to stop recognizing your machine. Contact your IT administrator to find out whether there are any restrictions in place. This often occurs in closed networks, such as those at workplaces and schools. Grant or obtain write permissions to the user account you are using to activate a license. No write privileges for saving the license file They might be blocking Unity from sending and receiving data about your license file. Review your firewall, proxy, or internet security settings. For more information, see Manual license activation. Try to activate your license with a license request. If you encounter any error codes or other problems during the activation process, they might be caused by the following issues: Issue: This section provides information on the following licensing management issues: If your license isn’t working on an expected version, please reach out to support. Generally, subscription licenses can be used on all currently released versions of Unity. To use an older version of Unity, you can download the version you are looking for here. You can do this through the Unity website, or through contacting your Sales rep using the information here. If you have an old license and would like to activate on a newer version, you will need to upgrade your license. These licenses are backwards compatible on all prior versions except LTS (Long Term Support) versions of the Editor. Pay-to-Own licenses are tied to the most recent, stable version of the Editor when the license was converted. If you currently have an active subscription, you will have the most up to date license which can be used on any version. Unity 5.x licenses can be activated in all versions of Unity 5, 4 and 3. This means that for each license version, you can activate all versions prior to that release, but not newer versions.įor example, if you have a Unity 4.x license, you can activate any version of Unity 4, or Unity 3. I am receiving this error: “Serial is not valid for the requested version of Unity.”ĭepending on the license type you have, Unity licenses are generally backwards compatible.I would like to know if I can activate my license on previous versions of Unity.I would like to know which versions of Unity I can activate with the license I have.I have a Pro license and I am trying to activate Unity in a different version.
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