![]() 6 Quickly connect the USB cable to your navigation device. If you do not see a spinning cogwheel or wheel, turn off your device and start again from step 6. It shows a screen with a spinning cogwheel or wheel depending on which device you have. The screen goes black, and then after a few seconds the device reboots into recovery mode. Getting this timing right is one of the critical steps of this process. Press and fully release the On/Off button 3 times, quite quickly as in "1-2-3". ![]() This can take 10 seconds or longer.ĥ While the black screen with white text is displayed Only release the On/Off button when you see that screen. Instead, keep holding the On/Off button until the device shows a black screen with white text. 3 Switch on your navigation device.ĭo not release the On/Off button when the device restarts with a drum sound. You cannot use the mount to connect your device to your computer. Use ONLY the cable supplied with your device. Tip : You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. Important : Do not connect the USB cable to your navigation device yet. 2 Connect the USB cable that came with your navigation device to your computer. ( or or ) in the Windows notification area or Apple menu bar and then click MyDrive Connect. Make sure that you are using the latest version of MyDrive Connect.If your device does not start, follow the video or step-by-step instructions below. Your navigation device shows a spinning cogwheel or a spinning wheel and then a device with a red cross on the screen when the TomTom software is not installed correctly.įirst, you must reset your navigation device to see if that resolves the issue.
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