In all cases the Customer should notify the Company of any damage or shortfall within 48 hours of delivery. If the Customer is unavailable to do this, they should check the order carefully within 48 hours of delivery. Note: When ordering heavy products via a courier service, such as concrete or items longer than 2.4m, you may be required to help unload the wagon.ĭelivery Issues: The Customer should check their order promptly and carefully upon arrival, and inform the delivery agent of any damages or shortages discovered at the time of delivery and record this on the delivery record (e.g. Please be aware that if the carrier arranges a delivery day & you are not at home to take the delivery & there is no safe place to leave the consignment on your property you may incur a second delivery charge. Important Notice Regarding Courier/Pallet Deliveries: If you are not home & you have a safe place to leave your consignment, our carrier is automatically authorised to deliver your consignment without a signature, please note that this will not be possible on instances where the carrier must leave the consignment on a public walkway or on the road. Bespoke products are NOT eligible for return if you, the customer, have provided the incorrect measurements / information or ordered by mistake. Please Note: For bespoke items such as made to order products, out of stock products, cutting or Barrettine dipping service, please allow additional time for production / purchasing, in addition to delivery times. If your delivery address is over 2 miles and under 50 miles, free delivery options are available with a minimum spend, please see the model on our delivery information page. Should the designated delivery date not be suitable or you need to re-arrange, your delivery will fall back to the initial waiting period for deliveries.įree Delivery: All van deliveries within 2 road miles of Cocklestorm Fencing Ltd (M26 2UT) qualify for free delivery. This is to confirm the delivery date and a 1 hour time slot that the materials will be delivered. Over a 50 mile radius, your order may be delivered by our vehicles but more likely via a courier service.įor all deliveries carried out by Cocklestorm's fleet of vehicles, customers will be contacted via E-Mail or phone the day before the delivery is due. Within a 50 mile radius, your order will more than likely be delivered by our own fleet of vehicles. If you are over 10 road miles and the delivery is made by Cocklestorm and not our couriers, the delivery will be within 1-15 working days. Should you wish, you are able to contact our staff about this charge as you may be eligible for a lower delivery cost.įor all products that are stock items, deliveries are within 1-10 working days if you are located less than 10 road miles of M26 2UT. However on certain products, the delivery charged is a covering charge. When your postcode has been entered, delivery is automatically calculated by the website and is clearly shown at the checkout. **ALL MATERIALS ARE KERB SIDE DELIVERY ONLY**ĭue to our extensive product range, calculating the delivery charge can be complicated. Please Note: When we alter an omega top continental fence panel to be less than 6ft wide, the height of the omega bow will also be reduced from the standard 8”. Modifying the size of these panels is something our experienced staff can do for you – ask if you’re interested in this service.įraming Size: 45mm x 45mm Planed Rounded Edges If you require them a different colour, Cocklestorm has a wide range available which also offers further protection to your panels. The natural colour look of omega lattice top panels comes from the pressure treated timber. They are specially manufactured to a width of 6ft wide, which allows these panels to fit neatly into existing concrete posts without the need for panel width extenders. The height of our Omega Lattice Top fence panels is measured to the shoulder and the bow of the panel is an additional 8”.
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